1. About These Terms
These Terms of Service govern your use of https://www.orfila.com (“Website”), operated by Orfila Vineyards & Winery (“Orfila,” “we,” “us,” or “our”).
Please read these Terms before using the Website or placing an order. Purchases, wine club memberships, reservations, and private events may have additional terms presented when you purchase, enroll, or book. Those additional terms govern the relevant transaction if they conflict with these Terms.
2. Age Requirements
You must be at least 21 years old to purchase or receive alcoholic beverages. By ordering alcohol, you confirm that both you and the intended recipient meet this requirement.
We may require valid identification and age verification. Alcohol deliveries require receipt by an adult age 21 or older and any identification or signature required by applicable law and the carrier.
3. Appropriate Website Use
You agree to use the Website lawfully. You must not attempt to gain unauthorized access to accounts or systems, introduce malicious software, disrupt the Website, submit fraudulent information, or use another person’s identity or payment information without authorization.
We may restrict access when reasonably necessary to address misuse or protect the Website and its users.
4. Accounts and Customer Information
When creating an account, placing an order, or submitting a form, you agree to provide accurate information and keep relevant details current.
You are responsible for protecting your account credentials. Contact us promptly if you suspect unauthorized account activity.
5. Products, Pricing, and Orders
Products, vintages, prices, promotions, and availability may change. Applicable taxes, shipping charges, and other fees will be disclosed before you complete your purchase.
Submitting an order does not guarantee acceptance. We may decline an order because of product availability, payment failure, suspected fraud, age verification issues, or shipping restrictions.
If a material pricing or product error affects your order, we will contact you before proceeding with a correction or cancel the affected order and refund any payment collected for it. We will not substitute a materially different product without your agreement.
6. Payments
You must be authorized to use the payment method you provide. By completing a purchase, you authorize charges for the amounts disclosed at checkout.
Payments may be processed through third-party providers. Their applicable terms and privacy notices govern their services.
7. Shipping and Delivery
Alcohol can be shipped only to destinations where we are legally permitted to ship it. Availability and delivery requirements depend on the destination and applicable law.
Delivery estimates are estimates and may be affected by weather, carrier delays, or other circumstances. You are responsible for providing an accurate delivery address and arranging for an eligible adult to receive alcohol shipments.
Any applicable redelivery, rerouting, or returned-shipment charges will be governed by the shipping terms disclosed for your order. Contact us promptly about missing, damaged, or incorrect shipments.
8. Returns, Refunds, and Cancellations
Returns and refunds are subject to applicable law and the policies provided at the time of purchase. Alcohol returns may be restricted by law.
If your order arrives damaged, defective, or incorrect, contact us with your order details so we can review the issue and explain available remedies.
Reservation, ticket, and private-event cancellation or refund terms will be provided during booking or in your event agreement. Nothing in these Terms limits rights or remedies that cannot legally be waived.
9. Wine Club Memberships
Wine club memberships are governed by the membership terms presented when you enroll, including shipment schedules, prices, payment authorizations, benefits, and cancellation procedures.
Any recurring charges require the authorization described during enrollment. These Website Terms alone do not authorize recurring charges.
Changes to membership terms or benefits will be communicated as required by applicable law. Contact us for assistance with your membership.
10. Reservations and Events
Reservations and events are subject to availability and the terms disclosed when booking. Fees, deposits, inclusions, cancellation deadlines, and refund conditions will be stated in the applicable booking information or agreement.
Guests must follow applicable venue rules and staff instructions. Alcohol service is subject to age verification and responsible-service requirements.
Private events may require a separate written agreement.
11. Website Content
Website text, photographs, graphics, logos, and other materials belong to Orfila or their respective owners and are protected by applicable intellectual property laws.
You may view and use the Website for personal, noncommercial purposes. Other copying, distribution, modification, or commercial use requires permission from the relevant rights holder, except where permitted by law.
12. Third-Party Services and Links
The Website may link to or use external shopping, reservation, payment, mapping, or other services. These providers may have their own terms and privacy policies.
We do not control third-party websites or guarantee their content or availability. This provision does not remove any responsibility we have under applicable law for services we provide.
13. Privacy
Our Privacy Policy explains how we collect, use, and disclose personal information.
14. Website Availability and Liability
We make reasonable efforts to keep Website information accurate and the Website available, but we cannot guarantee uninterrupted access or that all content will always be complete, current, or error-free.
To the extent permitted by law, the Website is provided “as is” and “as available,” without warranties concerning its availability or operation.
To the extent permitted by law, Orfila will not be responsible for indirect or consequential losses arising from use of, or inability to access, the Website. Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, or any liability or consumer right that cannot legally be excluded or limited.
15. Governing Law
These Terms are governed by California law, subject to any mandatory protections that apply in your jurisdiction.
16. Changes to These Terms
We may update these Terms and will identify the effective date of the revised version. Changes apply prospectively and do not retroactively change completed purchases or existing agreements without a lawful basis.
We will provide additional notice or obtain consent when required by law.
17. Contact Us
Orfila Vineyards & Winery
13455 San Pasqual Road
Escondido, CA 92025
Email: members@orfila.com
Phone: (760) 738-6500